Reliance Jio unveiled the world’s first Native Video Call Assistant (Bot) today at Indian Mobile Congress (IMC), 2019. The Reliance Jio Video Call Assistant can be accessed via a 4G phone call, without the need for installing any other application. The bot is aimed at improving customer support and customer communication use cases.
The AI-based Jio Video Call Assistant, developed by Jio in conjunction with US-based Radisys, a Reliance Industries Ltd subsidiary aims to provide businesses and other users with a speedy and effortless resolution of repetitive queries from their customers. The Jio video bot can listen to a customer query and provide the appropriate answer in return. The platform will also come with an auto-learning feature that helps improve answering accuracy.
The Jio Bot Maker, a tool that accompanies the Jio Bot platform, will make AI more widely and easily accessible to small businesses in helping to create their own AI-based Bot with almost no-coding. The Video Bot can be highly customized to meet the customer engagement requirements for each business.
It will feature the capability to create a unique avatar that can be a conventional customer care executive, the CEO, the brand ambassador or any other person or character chosen by the brands. This avatar can be accessed by dialing a video call enabled helpline and will also have multilingual capabilities.